Case Study: How Capilano University Stays on the Cutting Edge
Although Capilano’s registration system had at one point been cutting-edge, Registrar Karen McCredie knew the process could be improved. The system in place was a two-step process: first, students searched for their courses using trial and error to create schedules, with no means to save their work. Then, they used a separate login to enter their course selections and register. This created a number of issues each semester – lost plans, unavailable schedules due to classes being full – and required a lot of help from staff.
“REGISTER allowed a multiple-step process to become a single, streamlined experience. We monitored usage carefully and noticed two things right away: students adopted REGISTER enthusiastically, and we received next to no support calls about how to register for classes.”