Careers

Join our phenomenal team

Exceptional People

Our core values are grounded on a commitment to the highest quality and integrity – in our products, and in our relationships. We believe both employees and customers deserve and expect to be treated with respect, and that excellence starts with personal accountability.

The kinds of people who thrive in our environment know their stuff.

— DIGARC Development Team

They are as thrilled to share their experience as they are to learn from others. The professionals at DIGARC know that vision, discovery and exploration must lead to specific, measurable results. Our clients expect no less, and we expect no less of ourselves.

Our formal job openings are listed below, but we’re always looking for top quality talent. If you think you’d be a great addition to the DIGARC team, please send your resume to careers@digarc.com.

Openings

Account Executive

The core mission of the Account Executive – Small College sector is to maximize Digarc’s reputation and revenue within this educational segment of the market.  Responsible for building and executing on a plan that integrates both market opportunity and competitive threats; the successful contributor in this role will build and grow trusted relationships with customers and internal staff to support Company goals.  Effectively build a pipeline of $5M+ in sales opportunities and close on at least $1.5M in new sales on an annual basis.

Essential Duties and Responsibilities:

  • Prospect and secure initial discussions with new accounts.
  • Follow up on leads generated through Company marketing activities
  • Qualify opportunities and build sales pipeline
  • Present and demonstrate strategic solutions to potential clients in a knowledgeable and compelling way
  • Stay up-to-date on product capabilities, enhancements and road maps
  • Participate in marketing and conference planning activities
  • Communicate with product team on prospect/market needs and trends in territory
  • Update and maintain accuracy of Salesforce information

Competencies:

  • Powerful communication skills, verbal, written and presentation capabilities with both clients and leadership
  • Self-starter, resilient and results-driven
  • Superior interpersonal skills with ability to build trust and encourage consensus
  • Highly organized with outstanding attention to detail
  • Exceptional team player interested in working as a part of a highly coordinated, collaborative, focused organization
  • Demonstrated negotiation skills in developing, closing and managing deals
  • Strong demonstration of intellect, strategic insights, drive, executive presence and sales acumen
  • Deadline-driven, comfortable working multiple campaigns and managing multiple deliverables
  • Strong computer literacy, including Salesforce and MS Office Suite

Education and Experience

  • Bachelor’s degree in Business or related discipline desired.
  • Minimum of 3 years of proven relationship-based, consultative software sales, preferably experience in higher education technology, with strong record of success in exceeding quota
  • Minimum of 3 years of experience with Educational Software

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel as required to prospect sites or conferences.  Typical professional office working conditions.

** U.S. Citizenship or ability to work in the United States without sponsorship (currently and in the future) **

Content writer

Summary

The core mission of the Content Writer is to create educational and informative content (e.g. articles, blog posts, white papers, email campaigns, website copy, and client communications), producing pieces that drive engagement and market the organization’s brand.  Research markets and industries to compare and create content that is innovative and original. Collaborate with Sales and Product Management on ideas and strategies to become the voice of the client.    

Essential Duties and Responsibilities:

  • Produce content to support Demand Gen, Sales and Product Marketing
  • Create compelling and informative blogs, social media content, landing pages, abstracts, email campaigns, product descriptions, case studies, white papers, company bios, video scripts and other similar projects.
  • Understand the buyer journey and create content that maps against it.
  • Champion the brand voice and style throughout all channels.
  • Collaborate with external designers, videographers, marketers, as well as internal Sales leaders, Product Managers and stakeholders on a regular basis.
  • Execute on multiple projects with fast-moving schedules.

Competencies:

  • High initiative, self-motivated and results-oriented team player
  • Superior communication skills with outstanding ability to influence and inspire others
  • Ability to thrive in a team environment and enjoy collaboration with peers
  • Conceptual, creative thinker to design visuals and inspiring, original content
  • High EQ
  • Outstanding problem-solving, prioritization skills
  • Exemplary attention to detail with strong project management for laying out initiatives to effectively meet time-sensitive deliverables

Education and Experience:

  • BA/BS in journalism, creative writing, or related field, or equivalent experience
  • 3+ years of writing and editing experience for B2B, SaaS or software solutions
  • Knowledge and experience in online marketing and social media strategies
  • Understanding of B2B marketing, demand generation and inbound marketing programsProficiency working with tools including: Adobe Creative Suite, WordPress, Google Docs, Word and PowerPoint

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel outside of the office is minimal but can happen on occasion.  Typical professional office working conditions.

** U.S. Citizenship or ability to work in the United States without sponsorship (currently and in the future) **

Director — Implementations

Summary

The core mission of the Director of Implementations is to ensure the end-to-end success of all designated client implementation projects.  This leader is responsible for the oversight, management, effectiveness and success of the projects assigned, from providing guidance, professional development and feedback to direct reports, to looking at innovative ways to achieve seamless process efficiencies and integrate best business practices.  Occasionally, the Director of Implementations will be utilized as a product expert during complex software demonstrations provided by Account Executives and may be called upon to lead external implementation-related discussions with both prospective and current clients. This role serves as a key member of the Client Services management team and mentors the staff throughout projects to educate, inform and shape the implementation process.

Essential Duties and Responsibilities:

  • Design, implement, coordinate and communicate pro-active implementation planning strategies and process improvements for the implemented software product/hosting.
  • Partner with Sales team to manage client expectations by clearly outlining what is needed for a successful client/software product implementation.
  • Oversee the development and management of the implementation plan in coordination with other internal teams to ensure adequate resources are assigned and established for project duration commensurate with the scale and complexity of the implementation needs.
  • Determine appropriate actions and interventions in collaboration with Executive Leadership, Sales & Marketing and Engineering teams and clients for projects that have been escalated as “at risk”.
  • Manage, mentor, coach and develop those team members assigned.
  • Provide strategic leadership, direction and standardization for the implementation process.
  • Develop a repeatable, process-based approach in collaboration with other Client Services leadership that recognizes the interdependence of all key stakeholders in the implementation process and drives efficiencies.
  • Develop and monitor milestones within operating budget, manage project interdependencies, and critical path – keep all project stakeholders apprised of changes.
  • Track utilization and impact to revenue targets related to all implementation projects and staff.
  • Oversee documentation and ensure that cross-departmental communications are optimized; track and revise client case studies as prepared by the consultant team and ensure that client story is visible from start to completion in preparation for Customer Care hand-off.
  • Work with Executive leadership to evaluate technology planning and assist in devising go-forward strategies to achieve strategic goals for implementation.

Competencies:

  • High initiative, self-motivated and results-oriented team player
  • Superior communication skills with outstanding ability to influence and inspire others
  • Excellent leadership skills with high EQ
  • Analytical, data-driven mindset with ability to turn detailed data analysis into useful strategic insight
  • Outstanding organizational and customer service competencies
  • Exemplary problem-solving and attention to detail
  • Excellent negotiation skills and business/financial acumen
  • Proven talent for identifying and coaching talent

Education and Experience:

  • S. in business-related major, MBA, a plus.
  • PMP Certification a plus.
  • Must have 3-5 years of leading a project-oriented team
  • 8+ years of project management in a SaaS business environment

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Travel outside of the office is minimal but can happen on occasion.  Typical professional office working conditions.

** U.S. Citizenship or ability to work in the United States without sponsorship (currently and in the future) **

Manager, Cloud Systems

Summary

The Manager of Cloud Systems will be responsible for Digarc’s cloud-based infrastructure and operations supporting the hosting of our SaaS-based software solutions. This is a leadership and hands-on role that includes managing and leading a small team of experienced System Administrators and being actively involved in architecting, provisioning, securing, configuring, automating, monitoring and maintaining highly available systems on AWS.

Essential Duties and Responsibilities:

  • Manage and lead the efforts of 2-3 other Systems Administrators, providing tasking, technical direction and prioritization of efforts to ensure coverage and execution of 24×7 operations, regular systems maintenance, service enhancements and growth projects
  • Design, build, monitor, evaluate and modify system’s performance to ensure SLAs are met
  • Analyze and isolate issues causing system inefficiencies and recurring problems
  • Evaluate application infrastructure, identifying and fixing single points of failure
  • Research and develop innovative, and where possible, automated approaches for system administration tasks
  • Repair and recover from hardware or software failures. Coordinate and communicate with impacted departments
  • Perform periodic analysis and reporting to support capacity planning
  • Ensure data back-ups, disaster recovery and information security are consistent with standards
  • Develop and maintain configuration management software with Chef
  • Establish and lead roll out of standard operating procedures and services
  • Work with engineering and quality assurance organizations to establish Digarc’s DevOps culture and processes

Competencies:

  • Self-driven, with strong sense of end-to-end ownership for infrastructure SLAs and issue resolution
  • Natural problem-solver and change leader with drive for continuous improvement
  • Ability to effectively prioritize and lead multiple, time-sensitive projects
  • Leadership by example and team player with strong interpersonal and collaboration skills
  • Outstanding written and verbal communication skills with ability to relay technical concepts in a way to be understood by a non-technical audience
  • Very strong attention to detail
  • Aptitude for learning and applying new technologies

Education and Experience:

  • S.in Computer Science or related Engineering discipline desired
  • 7-10 years of Systems Administration experience in a LAMP environment, minimum 3 years in a lead role
  • Proficiency in programming and scripting using Bash and at least one of Python or Ruby
  • Competency with Chef or similar configuration management software
  • Certification, expertise and operations leader across AWS services in mission critical environments with at least 200 servers
  • Expertise with containerization of legacy and new systems using Docker
  • Proven experience supporting cloud-based environments for a SAAS-based business

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Travel outside of the office is minimal but can happen on occasion.  Typical professional office working conditions.

** U.S. Citizenship or ability to work in the United States without sponsorship (currently and in the future) **

Senior Account Executive                    

Summary

The core mission of the Senior Account Executive is to maximize Digarc’s reputation and revenue within an assigned territory.  Responsible for building and executing on a territory plan; the successful contributor in this role will build and grow trusted relationships with customers and internal staff to support Company goals.  Effectively build a pipeline of $8M+ in sales opportunities and close on at least $2.0M in new sales on an annual basis.

Essential Duties and Responsibilities:

  • Prospect and secure initial discussions with new accounts.
  • Follow up on leads generated through Company marketing activities
  • Qualify opportunities and build sales pipeline
  • Present and demonstrate strategic solutions to potential clients in a knowledgeable and compelling way
  • Stay up-to-date on product capabilities, enhancements and road maps
  • Participate in marketing and conference planning activities
  • Communicate with product team on prospect/market needs and trends in territory
  • Update and maintain accuracy of Salesforce information

Competencies:

  • Powerful communication skills, verbal, written and presentation capabilities with both clients and leadership
  • Self-starter, resilient and results-driven
  • Superior interpersonal skills with ability to build trust and encourage consensus
  • Highly organized with outstanding attention to detail
  • Exceptional team player interested in working as a part of a highly coordinated, collaborative, focused organization
  • Demonstrated negotiation skills in developing, closing and managing deals
  • Strong demonstration of intellect, strategic insights, drive, executive presence and sales acumen
  • Deadline-driven, comfortable working multiple campaigns and managing multiple deliverables
  • Strong computer literacy, including Salesforce and MS Office Suite

Education and Experience:

  • Bachelor’s degree in Business or related discipline desired.
  • Minimum of 5-8 years of proven relationship-based, consultative software sales, preferably experience in higher education technology, with strong record of success in exceeding quota
  • Minimum of 3 years of experience with Educational Software

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Travel within territory and periodically to Corporate office is expected.  Typical professional office working conditions.

** U.S. Citizenship or ability to work in the United States without sponsorship (currently and in the future) **

Software Engineer                    

Summary

This Engineer will be responsible for supporting and improving one of our web applications. This person will be proficient in the languages of the full application stack, particularly Python, PHP and JavaScript. This person will need to be self-motivated and possess strong communication and coordination skills between Client Care, Product, and Engineering to execute solutions.

Essential Duties and Responsibilities:

Engineering

  • Complete individual maintenance project stories
    • Accurately estimate time required for a story
    • Support work with code reviews, unit/integration tests and by contributing documentation
  • Manage releases, including communication and coordination of resources
  • Install and maintain personal vagrant environment
  • Uphold Digarc’s development process

Support 

  • Handle all aspects of supporting an enterprise application (e.g. client issues, performance, data integrity, integration with related applications)
  • Handle issue triage independently
  • Communicate solution measures with affected departments (e.g. Support, Systems, other products, etc.)

Communication

  • Engage other Engineers about code, process and challenges
  • Act as communication point person for issue status, causes and resolutions with affected departments
  • Communicate problems and solutions directly and effectively to Manager

Competencies:

  • Ability to read, write, explain and contrast the following:
    • Python
    • JavaScript code
    • PHP
    • Database queries
  • Ability to understand and troubleshoot the application stack (Python, Gearman, LAMP stack with MVC Structure)
  • Strong communication and problem-solving skills
  • Self-starter
  • Adept at working independently and efficiently on several projects in the same timeframe
  • Proven ability to work collaboratively with others
  • Tenacity in troubleshooting (client issues, performance, data integrity)
  • Aptitude for constantly learning new technologies, highly desired

Education and Experience:

  • S. in Computer Science, Information Systems or related Engineering or equivalent experience
  • 4+ years of experience debugging and problem solving with large, complex web-based applications
  • 4+ years with enterprise software development, maintenance and process
  • 1+ year as a project leader
  • 1+ year working in and maintaining a Vagrant environment
  • Exposure to Agile process, especially Scrum and Scrumban
  • Exposure to testing frameworks and unit testing

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Travel outside of the office is minimal but can happen on occasion.  Typical professional office working conditions.

** U.S. Citizenship or ability to work in the United States without sponsorship (currently and in the future) **

All Digarc employees are expected to display unquestionable integrity in every aspect of work and dealing with others.  Respect for diversity and inclusion of all individuals is imperative to our business success and required.

Submission Requirements

Please submit a resume with a cover letter by e-mail only to careers@digarc.com.
DIGARC is an equal opportunity employer. 

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