Customer success center

From our initial contact with customers to our ongoing service and continuing resource development, DIGARC is committed to your success. More than 100 DIGARC professionals support thousands of education professionals and millions of end users through training and ongoing support. 

Join an upcoming webinar

TitleDateStart TimeDurationRegister
Coffee Break: Support Student Success by Simplifying Scheduling & Registration Learn how to simplify scheduling by empowering students to create a visual calendar based on course requirements and preferred times, enabling them to register in an average of 11-14 minutes! By streamlining the scheduling process with REGISTER Student Scheduling by VSB, students and advisers can plan schedules that increase credit hours taken, supporting student success and reducing time to graduation by an average of one semester.

Join Alan Weeks at DIGARC to learn how to:
- Empower students to increase credit hours taken every semester and reduce time to graduation
- Transform advising into long-term goal-setting with less on developing schedules
- Monitor student search and enrollment activities including course supply and demand, common conflicts and enrollment heat maps

We look forward to introducing you to REGISTER Student Scheduling by VSB! As a thank you for attending, you’ll receive a Starbucks gift card.

To learn more, visit https://www.digarc.com/student-scheduling/
12/18/20193:00pm EST30 minutes
Register
Coffee Break: How to Shorten Curriculum Approval Time by 50% Struggling through antiquated curriculum approval processes? Attend this 15-minute demo plus Q&A to learn how to save time and improve collaboration by automating curriculum proposal processes with Curriculog. You'll learn how the Curriculog curriculum management system will help you:
• Define and enforce curriculum proposal processes so faculty and staff can get back to educating instead of administrating
• Create forms, templates and rule-based routing tailored to each program, department and committee
• Ensure data consistency across campus by integrating with your SIS and DIGARC's Acalog academic catalog management system

As a thanks for attending, you’ll receive a Starbucks gift card. Get ready to take the next step in your digital transformation.
12/19/20192:30pm EST30 minutes
Register

CUSTOMER CENTER

If we’re only meeting your expectations, we’re underperforming. We have one of the fastest customer service response times in the industry and our customer retention rate is nearly 100%. Watch the video to meet some of the team who support close to 800 clients.

 

In-app WalkMe training

Have a question and need a quick answer? Access free in-app training through the WalkMe menu in the bottom-right corner of ACALOG, CURRICULOG or SECTION. Simply type-in your question for a series of guided steps to perform to accomplish your task. It also searches information housed in ACALOG and CURRICULOG University, all in one central location.

ACALOG University

Found on the Support tab in the ACALOG Publisher, ACALOG University provides access to FAQ, a knowledge base, user manual, videos, webinars and more to facilitate in-depth or spot training. ACALOG University also offers a customer forum for participation in discussions with peers from institutions across the globe.

CURRICULOG University

Found at the bottom of the CURRICULOG Administrative Dashboard, CURRICULOG University provides access to FAQ, a knowledge base, user manual, videos, webinars and more to facilitate in-depth or spot training.

Contact DIGARC support

Support requests are monitored 24/7/365. For the fastest response, use the support ticketing system in your software’s administrative area. Indicate the urgency of the issue and our team will respond appropriately. Call us toll-free at 866-328-9012 x202 to speak with a representative. For technical support on a non-emergency basis, email support@digarc.com.

Hear how our implementation team connects with clients to create amazing onboarding experiences

 

“I create a deeper connection with the client and ourselves to understand what’s going on and how we can provide a better service for them, as well as create a deeper friendship with them. We genuinely care about them and it really makes me feel good knowing that I am providing them a service and really helping them at their institution.”

Ny Munoz

Implementation Consultant, DIGARC

Related Resources

WHITE PAPER

Modernizing Enrollment Exploration
3 ways to engage today’s prospective learners

Creating a better approach to website recruitment starts with user experience. Discover the three critical factors in college, major and career exploration that institutions must prioritize.

PODCAST

More Resources For Registrars Will Mean Better Education For Students

Hear Edgewood College Registrar Michelle Kelley and DIGARC Product Manager Skip Ernst discuss the scheduling challenges university registrar offices face and the technology solutions available during this engaging podcast.

CASE STUDY

How Capilano University Stays on the Cutting Edge

Hear from Karen McCredie, former registrar of Capilano University, about how they help students increase credit hours taken to reduce time to graduation with REGISTER student scheduling software. Capilano also gained visibility over course offerings and student demand.

Have Questions?

We have answers and we are happy to help.

Feel free to chat with us online using the chat dialog in the lower right of your screen.

You can also fill out the contact form or call us at 866-328-9012. We have the fastest customer service times in the industry and are waiting on your call!

See what we can do for you

Request a demo

Seeing is believing, so isn’t it time you reached out and arranged a time to let us walk you through our solutions? We promise you won’t be disappointed!

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