Customer success center

From our initial contact with customers to our ongoing service and continuing resource development, DIGARC is committed to your success. More than 100 DIGARC professionals support thousands of education professionals and millions of end users through training and ongoing support. 

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CUSTOMER CENTER

If we’re only meeting your expectations, we’re underperforming. We have one of the fastest customer service response times in the industry and our customer retention rate is nearly 100%. Watch the video to meet some of the team who support close to 800 clients.

 

In-app WalkMe training

Have a question and need a quick answer? Access free in-app training through the WalkMe menu in the bottom-right corner of ACALOG, CURRICULOG or SECTION. Simply type-in your question for a series of guided steps to perform to accomplish your task. It also searches information housed in ACALOG and CURRICULOG University, all in one central location.

ACALOG University

Found on the Support tab in the ACALOG Publisher, ACALOG University provides access to FAQ, a knowledge base, user manual, videos, webinars and more to facilitate in-depth or spot training. ACALOG University also offers a customer forum for participation in discussions with peers from institutions across the globe.

CURRICULOG University

Found at the bottom of the CURRICULOG Administrative Dashboard, CURRICULOG University provides access to FAQ, a knowledge base, user manual, videos, webinars and more to facilitate in-depth or spot training.

Contact DIGARC support

Support requests are monitored 24/7/365. For the fastest response, use the support ticketing system in your software’s administrative area. Indicate the urgency of the issue and our team will respond appropriately. Call us toll-free at 866-328-9012 x202 to speak with a representative. For technical support on a non-emergency basis, email support@digarc.com.

Hear how our implementation team connects with clients to create amazing onboarding experiences

 

“I create a deeper connection with the client and ourselves to understand what’s going on and how we can provide a better service for them, as well as create a deeper friendship with them. We genuinely care about them and it really makes me feel good knowing that I am providing them a service and really helping them at their institution.”

Ny Munoz

Implementation Consultant, DIGARC

See what we can do for you

Request a demo

Seeing is believing, so isn’t it time you reached out and arranged a time to let us walk you through our solutions? We promise you won’t be disappointed!

News & Events

Podcast: More Resources For Registrars Will Mean Better Education For Students

Host Daniel Litwin sat down with Michelle Kelley, Registrar at Edgewood College in Madison, Wisconsin and Skip Ernst, Product Manager at DIGARC, to discuss the scheduling challenges university registrar offices face and the technology solutions available.

4 Ways to Transform Student Success and Persistence Efforts

    A college degree is no longer a luxury but a necessity. Unfortunately, colleges increasingly have a problem with student persistence. In fact, nearly a third of students at four-year institutions don’t have a degree after six years. One reason is that...

DIGARC Appoints Richard Becker as Chief Executive Officer

LAKELAND, Fla.–DIGARC, the leader in higher education software, announced that Richard Becker has been appointed Chief Executive Officer (CEO). Becker succeeds Angela Selden, who has joined American Public Education, Inc. (NASDAQ: APEI) as CEO. “We are thrilled...

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