Customer success center

From our initial contact with customers to our ongoing service and continuing resource development, DIGARC is committed to your success. More than 100 DIGARC professionals support thousands of education professionals and millions of end users through training and ongoing support. 

Join an upcoming webinar

TitleDateStart TimeDurationRegister
Coffee Break: Reduce Reliance on Spreadsheets & Streamline Schedule Planning Attend this webinar to learn how DIGARC’s new solution — SECTION — improves the schedule planning process. You’ll find out how SECTION:
• Increases transparency into the many schedule planning steps — planning, reviewing, scheduling, revising and confirming
• Saves time by eliminating manual, paper-based processes and duplicate entry errors
• Better aligns faculty and facility utilization to conform to budgetary guidelines and ensure the courses students need are available
Attendees receive a Starbucks gift card as our thanks for attending!
1/23/20203:00pm EST30 minutes
Register

CUSTOMER CENTER

If we’re only meeting your expectations, we’re underperforming. We have one of the fastest customer service response times in the industry and our customer retention rate is nearly 100%. Watch the video to meet some of the team who support close to 800 clients.

 

In-app WalkMe training

Have a question and need a quick answer? Access free in-app training through the WalkMe menu in the bottom-right corner of ACALOG, CURRICULOG or SECTION. Simply type-in your question for a series of guided steps to perform to accomplish your task. It also searches information housed in ACALOG and CURRICULOG University, all in one central location.

ACALOG University

Found on the Support tab in the ACALOG Publisher, ACALOG University provides access to FAQ, a knowledge base, user manual, videos, webinars and more to facilitate in-depth or spot training. ACALOG University also offers a customer forum for participation in discussions with peers from institutions across the globe.

CURRICULOG University

Found at the bottom of the CURRICULOG Administrative Dashboard, CURRICULOG University provides access to FAQ, a knowledge base, user manual, videos, webinars and more to facilitate in-depth or spot training.

Contact DIGARC support

Support requests are monitored 24/7/365. For the fastest response, use the support ticketing system in your software’s administrative area. Indicate the urgency of the issue and our team will respond appropriately. Call us toll-free at 866-328-9012 x202 to speak with a representative. For technical support on a non-emergency basis, email support@digarc.com.

Hear how our implementation team connects with clients to create amazing onboarding experiences

 

“I create a deeper connection with the client and ourselves to understand what’s going on and how we can provide a better service for them, as well as create a deeper friendship with them. We genuinely care about them and it really makes me feel good knowing that I am providing them a service and really helping them at their institution.”

Ny Munoz

Implementation Consultant, DIGARC

Related Resources

WHITE PAPER

Modernizing Enrollment Exploration
3 ways to engage today’s prospective learners

Creating a better approach to website recruitment starts with user experience. Discover the three critical factors in college, major and career exploration that institutions must prioritize.

PODCAST

More Resources For Registrars Will Mean Better Education For Students

Hear Edgewood College Registrar Michelle Kelley and DIGARC Product Manager Skip Ernst discuss the scheduling challenges university registrar offices face and the technology solutions available during this engaging podcast.

CASE STUDY

How Capilano University Stays on the Cutting Edge

Hear from Karen McCredie, former registrar of Capilano University, about how they help students increase credit hours taken to reduce time to graduation with REGISTER student scheduling software. Capilano also gained visibility over course offerings and student demand.

Have Questions?

We have answers and we are happy to help.

Feel free to chat with us online using the chat dialog in the lower right of your screen.

You can also fill out the contact form or call us at 866-328-9012. We have the fastest customer service times in the industry and are waiting on your call!

See what we can do for you

Request a demo

Seeing is believing, so isn’t it time you reached out and arranged a time to let us walk you through our solutions? We promise you won’t be disappointed!

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