Services

Exceptionally responsive service and support

Benefit from a solid team genuinely dedicated to treating people right.

We don’t like the term “vendor.” It sounds a little cold and detached with too much focus on the business transaction and not enough on the relationship. That’s why we prefer “partner” instead. Our charge is to be an extension of your institution, your ever-present ally dedicated to making sure the sailing is always smooth.

From training to troubleshooting, we have a phenomenal team standing by to advise and assist.

— DIGARC Professional Services Team

Consulting

“DIGARC is a great company to work with—from conversion to training to hand-holding, their team is patient, responsive and highly skilled. I think it’s an extraordinary product and DIGARC has a supportive team.”
– Peggy Fosdick, Director of Communications
McDaniel College


Think of us as your catalog consultant, your curriculum coach.

We’ll assess your situation, provide you with the right tools, and give you the training and flexibility to make them your own.

Whether you need help transitioning your current academic catalog to Acalog’s academic catalog management system (ACMS) or configuring Curriculog’s broad functionality to meet your institution’s specific needs, we’ll make sure you’re using your new software in the most strategic way possible.

Implementation

— Courtney, DIGARC Consulting Manager

After years of experience working with a diverse array of academic institutions, we’ve developed a proven method for implementing our software that places a minimal burden on your staff. You’ll have a full project team in your corner, comprised of a dedicated consultant, project manager, trainer, and transition staff—all of whom are eager to put their expertise in understanding and interpreting the unique challenges faced by higher education to work for you. From start to finish, DIGARC’s professional services group will consult, plan and execute a successful and smooth transition for your organization.

Training

Every project begins with a hands-on introduction to your new software. Why? Because we want to ensure that our clients are as well-acquainted with our software as possible, unlocking the opportunity to make strategic and tactical decisions from a position of confidence and knowledge. We want our customers to know they are in control while we focus on getting the results they expect.

“I have never received such comprehensive and easily understandable material from a software training before. It’s a welcome change. The trainers were patient and very knowledgeable—no wasted time.”
– Bridget McCort, Administrative Assistant for Student Life
Northland College

We’re willing to devote as much time as it takes for your organization to fully transition to using our products. In some instances, the process is very straightforward: catalogs are well organized and curriculum forms and approval processes are already well-defined. In other cases, the conversion presents an opportunity to correct years of ineffective, broken processes. If that sounds like you, don’t panic. Our consultants have considerable experience helping clients perform extensive overhauls of their current catalog and curriculum management practices.

Ongoing Support

digarc_2014_0160— Andrew, DIGARC Implementation Consultant

The energy and effort that we invest in our client relationships does not fade over time—because at the end of the day, our success depends on your own. So we’ll always be there to respond, troubleshoot, support, and serve.

We’re not a “help desk”—we’re your support system.

  • 24/7 customer care with immediate response to emergency requests
  • Free monthly webinars highlighting new product features, best practices, and an opportunity to glean inspiration from other client sites
  • Free quarterly manager-level training
  • More than 100 comprehensive online video tutorials available to all users
  • Transparent software updates

If you are an existing customer in need of technical support, shoot us an email or call us toll-free at 866-328-9012 x202.

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